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Coronavirus (COVID-19) – All your questions answered

We understand that the current outbreak of Coronavirus (COVID-19) is causing a period of uncertainty for a lot of people. That’s why we’ve taken the time to answers all your questions below, to give you peace of mind in these unprecedented times.

From all of us at Nurtur Student Living, please take care and keep safe.

Will Nurtur House still be open in September?

Nurtur House is open for check-in weekend on September 26th & 27th.

Our schedule for completion is currently ahead of this date, and we look forward to welcoming our students this September.

My visa application has been cancelled, what can I do?

Please get in touch with our team with proof of the cancellation within 7 days of it being cancelled.

E: enquiries@nurturhouse.com

Once proof of the cancellation has been accepted, we will be able to refund you any monies paid and confirm your release from contract.

There has been a visa processing delay, what can I do?

If you have experienced a delay in the processing of your visa due to the current COVID-19 outbreak, please get in touch with our team to discuss how this may affect the date you are able to move in to Nurtur House.

E: enquiries@nurturhouse.com

In the instance, you will not be liable for a deposit or rent payments until the new check-in date commences.

We will need to see proof your Visa application has been delayed. At this stage, the team will discuss your options for a delayed check-in date.

What will happen if my University course is delayed?

If you experience a delay in the start date of your course, please get in touch with our team.

E: enquiries@nurturhouse.com

We will need to see proof from your University confirming your new start date. At this stage, the team will discuss your options for a delayed check-in date.

In the instance, you will not be liable for a deposit or rent payments until the new check-in date commences.

You should contact us within 7 days of becoming aware of this information.

What will happen if my course becomes online-based due to the COVID-19 outbreak, and there is no longer a need for me to move to Sheffield for my studies?

In this instance, you will not be liable for a deposit or rent payments and will be entitled to a refund of any monies already paid against your account.

We would need to see proof from your University that this is the case for the duration of the 20/21 academic year, before you can be released from your contract.

You should contact us within 7 days of becoming aware of this information.

What will happen if there are still travel restrictions in place?

If there are still travel restrictions in place, either into the United Kingdom or out of the country you are travelling from, you will not be expected to make rent payments until the restrictions are lifted.

For clarity, no student who is unable to check-in to Nurtur House due to travel restrictions implemented by the government will be expected to make deposit or rent payments. These payments will accumulate 48 hours after the restrictions are lifted.

This will be closely monitored by our accommodation team, who will be in regular contact with you in the weeks leading up to your proposed check-in date.

What will happen if I contract COVID-19?

In this instance, we will work with you to decipher your options.

If you are unable to enrol on your university course for the duration of the 2020/21 academic year due to contracting COVID-19, we will refund your deposit and release you from your contract. This will be actioned upon proof of your positive test result, and proof from your university course provider that this is the case.

If you are unable to enrol on your university course for part of the 2020/21 academic year due to contracting COVID-19, we will work with you to determine a check-in date that works better for you. No deposit or rent payments will be due in the time before the new proposed check-in date. This will be actioned upon proof of your positive test result, and proof from your university course provider that this is the case.

NHS advice

For the most up-to-date health advice on COVID 19, please visit the NHS website.

University advice

For official information and advice from your University, please see links below:

University of Sheffield
Sheffield Hallam University 

Written by the Nurtur team

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