Everything you need to know

From all at Nurtur Student Living, we hope you and your family are keeping well and safe during these unprecedented times. As you are aware, the coronavirus pandemic has altered the way of life as we know it; with this in mind, we wanted to let you know the plans we have in motion ahead of the upcoming academic year.

As a brand-new student accommodation provider, we are committed to nurturing the wellbeing of those students who choose to make Nurtur House their home. As months become weeks in the countdown to welcoming our residents this September, we are taking every step within our reach to ensure Nurtur House is not only a happy environment, but a safe and well one.

We already have several practices in place, which include:

– All rooms at Nurtur House are studios with a private bathroom and kitchen, providing students with the peace of mind that they are safe in their own space.
– A smart laundry system, allowing students to monitor the availability of laundry machines from the comfort of their room, reducing unnecessary social interaction.
– 24-hour customer service to collect deliveries, including those of essential items.
– Free high-speed broadband throughout the building to enable our students to maintain regular contact with friends and family.

Extra steps

But what extra steps are we taking, to not only comply with government advice, but to surpass it?

Communal seating – treated with anti-virus barrier
All furniture in our communal spaces will be treated with Biomaster antimicrobial technology, which is incorporated into a wide range of textiles such as uniforms and soft furnishings, offering protection against both odour and illness-causing bacteria.

Anti-bacterial paint
Throughout the Nurtur House building, anti-bacterial paint will be distributed across our walls as an extra protection-barrier. Anti-bacterial paint helps to prevent the growth of bacteria, as well as fungi and mould, and has a 2-year protection life.

Johnstone’s Microbarr Anti-Bacterial Acrylic Matt is a high performance, tough acrylic resin based interior coating, formulated to assist in the fight against hospital acquired infections caused by harmful bacteria. Using Silver Ion technology, Johnstone’s Microbarr is proven to actively inhibit MRSA and E-Coli over the painted surface.

Essential food delivery service
Our residents will have access to a delivery service to ensure they can always acquire essential items. A list of items available to order through the delivery service will be available in advance and will include items such as milk and bread.

This will operate on a pre-paid system which we hope will provide relief to those students who are concerned about leaving their studio to purchase essential items.

Sterile cleaning
Students who would like to enquire about booking a sterile clean for their studio at any point during their tenancy can do so directly with the Nurtur team. All cleaning schedules will adhere to government advice, including of social distancing measures.

Anti-bacterial hand gel stations
Anti-bacterial hand gel stations will be distributed generously throughout the Nurtur House building, ensuring our residents can keep their hands clean. All those who enter the building will be encouraged to use our anti-bacterial hand gel stations.

Personal protection equipment (PPE)
Masks, gloves, and pocket-sized hand sanitiser will be available to our students to collect from our reception area.

Guide to cleaning studios
A complete cleaning guide will be available to our students upon their arrival, to provide peace of mind that the risk of their space harbouring harmful bacteria is reduced. Students can be assured that they will arrive to a clean studio apartment this September but may feel compelled to regularly clean and disinfect their space to help reduce the spread of bacteria linked to COVID-19.

Communal area measures
We are delighted to offer our residents free access to communal spaces, such as a fully equipped gymnasium and study rooms. However, processes will be put in place to ensure residents are able to comply with social distancing guidelines.

Our cleaning staff will operate across the communal areas on a regular rota throughout the day. Each communal space will operate on a booking system for the foreseeable future, with only a limited number of students allowed in each area at any one time. Anti-bacterial cleaning products will be available in all communal areas, with all residents encouraged to clean down communal equipment before and after use.

Symptom tracking

Residents suffering from COVID-19 symptoms should alert The Nurtur Team using the allocated section on their Student Portal. Students should not leave their studio until a member of The Nurtur Team has been in direct contact with them to advise of next steps.

Details of your nearest NHS walk-in centre should you need urgent medical assistance can be found in your ‘Living at Nurtur House’ handbook, which can also be found on your Student Portal.

My tenancy

We understand that the current outbreak of Coronavirus (COVID-19) is causing a period of uncertainty for a lot of people. That’s why we’ve answered all your questions about living at Nurtur House below, to give you peace of mind in these unprecedented times.

Will Nurtur House still be open in September?

Nurtur House is open for check-in weekend on September 26th & 27th.

Our schedule for completion is currently ahead of this date, and we look forward to welcoming our students this September.

My visa application has been cancelled, what can I do?

Please get in touch with our team with proof of the cancellation within 7 days of it being cancelled.

E: enquiries@nurturhouse.com

Once proof of the cancellation has been accepted, we will be able to refund you any monies paid and confirm your release from contract.

There has been a visa processing delay, what can I do?

If you have experienced a delay in the processing of your visa due to the current COVID-19 outbreak, please get in touch with our team to discuss how this may affect the date you are able to move in to Nurtur House.

E: enquiries@nurturhouse.com

In the instance, you will not be liable for a deposit or rent payments until the new check-in date commences.

We will need to see proof your Visa application has been delayed. At this stage, the team will discuss your options for a delayed check-in date.

What will happen if my University course is delayed?

If you experience a delay in the start date of your course, please get in touch with our team.

E: enquiries@nurturhouse.com

We will need to see proof from your University confirming your new start date. At this stage, the team will discuss your options for a delayed check-in date.

In the instance, you will not be liable for a deposit or rent payments until the new check-in date commences.

You should contact us within 7 days of becoming aware of this information.

What will happen if my course becomes online-based due to the COVID-19 outbreak, and there is no longer a need for me to move to Sheffield for my studies?

In this instance, you will not be liable for a deposit or rent payments and will be entitled to a refund of any monies already paid against your account.

We would need to see proof from your University that this is the case for the duration of the 20/21 academic year, before you can be released from your contract.

You should contact us within 7 days of becoming aware of this information.

What will happen if there are still travel restrictions in place?

If there are still travel restrictions in place, either into the United Kingdom or out of the country you are traveling from, you will not be expected to make rent payments until the restrictions are lifted.

For clarity, no student who is unable to check-in to Nurtur House due to travel restrictions implemented by the government will be expected to make deposit or rent payments. These payments will accumulate 48 hours after the restrictions are lifted.

This will be closely monitored by our accommodation team, who will be in regular contact with you in the weeks leading up to your proposed check-in date.

What will happen if I contract COVID-19?

In this instance, we will work with you to decipher your options.

If you are unable to enrol on your university course for the duration of the 2020/21 academic year due to contracting COVID-19, we will refund your deposit and release you from your contract. This will be actioned upon proof of your positive test result, and proof from your university course provider that this is the case.

If you are unable to enrol on your university course for part of the 2020/21 academic year due to contracting COVID-19, we will work with you to determine a check-in date that works better for you. No deposit or rent payments will be due in the time before the new proposed check-in date. This will be actioned upon proof of your positive test result, and proof from your university course provider that this is the case.

NHS advice

For the most up-to-date health advice on COVID 19, please visit the NHS website.

University advice

For official information and advice from your University, please see links below:

University of Sheffield
Sheffield Hallam University 

From all of us at Nurtur Student Living, please take care and keep safe.