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Nurtur Student Living awarded GSL Platinum status and it’s all thanks to our residents
We’ve got some exciting news to share.
Nurtur Student Living has officially been awarded Platinum Status by Global Student Living (GSL) for 2026 – one of the highest recognitions in student accommodation.
What makes this award special is that it’s based entirely on student feedback.
That means the people who decided we deserved Platinum Status are the people who matter most: our residents.
Platinum status voted by students
Every year, Global Student Living surveys thousands of students across the UK and beyond, asking them about their accommodation experience.
From support and wellbeing to room quality, facilities and value for money, students rate every aspect of their living experience.
This year, Nurtur Student Living achieved:
- A GSL Index Score of 90.8, +14.1 points above UK Private Halls benchmark
- A Net Promoter Score of 70. +44 points above the benchmark for UK Private Halls. 73% of our students are classed as ‘promoters’.
- 99% of residents describe their accommodation as “Very Good” or “Good”
- Above benchmark figures for features such as bedroom (95%), communications (96%), overall management (95%), care and support (96%), internet (92%), condition and quality (97%), student environment (92%), environmental impact (92%), and value for money (92%).
Even more importantly, 61% of residents gave us the highest possible recommendation score when asked whether they would recommend their accommodation to friends or family.
Canterbury Hall: Platinum Certified
Canterbury Hall achieved an outstanding:
- GSL Index Score: 90.4
- Net Promoter Score: 75
- 81% of residents rating their experience as “Very Good”
Students particularly praised:
- Environmental initiatives (93.8)
- Bedroom quality (92.4)
- Overall accommodation quality (92.4)
Many residents highlighted the friendly atmosphere, supportive team and strong sense of community.
Nurtur House: Platinum Certified
Nurtur House also achieved Platinum Certification with:
- GSL Index Score: 88.5
- Net Promoter Score: 66
- 84% of residents rating their experience as “Very Good”
Some of the highest-rated areas included:
- Care & Support (93.1)
- Overall Management (91.7)
- Condition & Quality (91.7)
Residents regularly praised the support they received from the onsite team, highlighting how approachable and helpful the staff is throughout their stay.
Wellbeing and community
With Nurtur Student Living’s focus being on student wellbeing, we’re thrilled that our students feel an exceptional level of support from the team.
- 73% of students said they feel a strong sense of belonging in their accommodation.
- 83% of students said there is a sense of community where they live, +19% above the benchmark for UK Private Halls.
Approachable and caring management
Students were particularly positive about the management in our sites, Canterbury Hall, Preston, and Nurtur House, Sheffield.
- 95% of students describe overall management as “Good” or “Very Good”.
- Similar high scores for Staff availability (88%), responsiveness (97%), friendly and approachable staff (97%), and ability to help resolve issues and conflicts (92%).
Listening and improving
One of the things we’re most proud of is that students don’t just tell us what’s working, they also tell us where we can improve.
Feedback this year highlighted requests for:
- More social events and community activities
- Additional sustainability initiatives
- Improvements to facilities and convenience
- Even better communication about services and what’s included
We’re already using this feedback to shape plans for 2026/27.
Award-winning
The results from the Global Student Living survey have resulted in us being awarded finalists for Best Small Operator, Best Environmental Impact, Best Student Broadband, and Best Value for Money.
We have previously won Best Customer Service two years in a row in 2025 and 2024, and Best Small Operator two years in a row in 2023 and 2022.
Thank you
This award belongs to our residents.
Every survey response, suggestion and piece of feedback helps us create better places to live and better student experiences.
Thank you for helping us achieve Platinum status.
Here’s to making next year even better.