It’s only a matter of weeks now until we start welcoming you to Nurtur House, and we can’t wait.
Things probably look a little bit different now to what they might have done a few months ago, and there are some changes that have had to be made to ensure that Nurtur House is a safe space.
In order to make sure we can check you into your studio as smoothly as possible while adhering to COVID guidelines, please read through the information below and ensure you have completed all steps.
In order to avoid long waiting times, please complete all sections available on your Student Portal.
This includes ensuring you have paid your tenancy deposit, as well as your first rent instalment before you arrive at Nurtur House. This is especially important, as we cannot issue a studio key to any resident who hasn’t made these payments on their account.
It’s also important that you let us know your desired date and time of arrival at Nurtur House. We will be actively discouraging large queues from forming in Reception, so if you do not provide this information you may be temporarily turned away.
We also ask that you upload a passport-style photograph to your portal, as this will be used to identify you for processes including collecting any deliveries that are taken on your behalf by the Nurtur Team.
And finally, we ask that you read our photography and media release form. If you agree to the terms, we kindly ask that you complete the form and then re-upload it.
In the next few days, your Living at Nurtur House student handbook will be uploaded to your Student Portal and you will be notified via email. It will then be available to view at any time during your tenancy.
We strongly advise that you take some time to read through the handbook before you arrive at Nurtur House.
It includes information such as how to register with the local doctor’s surgery, how to make rent payments on your account throughout the year, and a few rules that are in place at Nurtur House.
When you arrive at Nurtur House, if you have completed the steps above then the process should be extremely easy. Once we have identified you, we will be able to issue you your studio key fob and let you get settled in.
In your student handbook, you will find details of how to contact the Nurtur Team on page 42, including our phone number and email address. For those who are in quarantine for the first 14 days of their arrival, we encourage you to keep in touch with us and let us know if there is anything that we can help with.
However, it is extremely important that you do not try to contact us by leaving your studio or visiting reception, as this is a communal space and should not be entered if you are in a period of quarantine.
The Nurtur Team will be available to help during the hours of 09:00 – 17:00, Monday – Friday. You can find details about our Nurtur Team here on our website.
Outside of these hours, you will be able to get assistance from our security team, Sector Security, who will be just as happy to help with any queries you may have.
We can’t wait to see you soon.
Written by the Nurtur Team